GENERAL INFO
Kecak Dotcom has been partnered with most hotels in Bali and beyond for many years, tour operator and other company in tourism industry to provide our netter wide range of accommodation, unique tour packages, activities, course, wedding, etc to choose from.

RESERVATION PROCEDURES
All reservation will be proceeding if you fill completely our Reservation Form. Your reservation will be reply at least within 2 x 24 hours. If your reservation is not confirmed our staffs will inform you and give the other suggestion. To confirm your reservation we request copy both side of your Credit Cards, Copy Passport Photo Page, fulfill Credit Card Authorization Form and signature which should be send by fax to : 62-361-766810 after you submit your reservation request.

Download our Credit Card Authorization Form

PAYMENT
Full payment has to be made in advance prior to arrival through Kecak Dotcom by Bank transfer (additional fee 10 % from total amount) or by credit card (additional fee 3.5 % from total amount) (only Visa and Master Card accepted) at least 7 Days prior arrival (Low Season) and
14 Days at High Season and 30 Days at Peak Season. All rate is quoted in US Dollar (US$), otherwise mention in other specified currency such as in Indonesian Rupiah. However, all transaction will be converted into Indonesian Rupiah (IDR) and exchange rate based on the time of transaction.

BANKS
- US Dollar Account -
BANK INTERNATIONAL INDONESIA
Nusa Dua Branch
Acc Name : PT. KECAK DOT COM
Acc No. : 2.037.091719

- Indonesia Rupiah Account -
BANK INTERNATIONAL INDONESIA
Nusa Dua Branch
Acc Name : PT. KECAK DOT COM
Acc No. : 2.037.200222

CANCELLATION and REFUND
The cancellation fee will not charge by Kecak Dotcom. However cancellation fees might be charged by Hotel or other arranger with whom agreement have been made and for such condition that may occur, these fees will be charge to the clients.
One night cancellation fee will be charged if the cancellation is done within 7 Days prior to arrival at a Low Season and 14 Days at a High Season and 30 Days at Peak Season. No Refund is applicable for "no show".

CONFIRMATION SLIP, PERFORMA INVOICE
We will send your Confirmation Slip and Performa Invoice by e-mail or facsimile when your reservation is already confirmed. (Please print this confirmation slip and bring together with you and show to the receptionist of the hotel upon check in). Kecak Dotcom directly sends original voucher to the respective hotel.
Note: Please mention your Confirmation Slip if you have any other inquiry such as Optional or Package Tours or any other arrangement.

TRAVEL DOCUMENTS
Each traveler shall be responsible for obtaining the appropriate visa (s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of passports with at least six months validity beyond anticipated return date and have proof of onward journey, either return of through tickets.

LAW OF AGREEMENT
The laws of the Republic of Indonesia shall govern this agreement. Any claim or legal action arising relating this agreement, the regulations of the Republic of Indonesia shall rule.

ADDITIONAL TERMS
Additional Terms and Conditions may apply to reservation, purchase of services and other uses of portion of this site and you agree to abide by such other Terms and Conditions.

COMMUNICATION
As we communicate mostly through email, please make sure your email is correct or in case we need your telephone or facsimile, please supply us.

MAIL ADDRESS
PT. Kecak Dotcom (www.kecak.com)
Jl. Raya Kuta 88 R, Kuta
Bali - Indonesia
Phone (62-361) 766880 - 766882
Facsimile (62-361) 766810